App version 1.0.2

Supporter ManualSkyTrackPro Supporter for iOS and Android

Everything the app does, in the order you meet it on a competition day: scanning pilot QR codes, working offline when the field has no signal, following the live map, handling pilot status messages and SOS alerts, and driving retrieve. Each chapter says exactly what a screen shows, what a button does, and whether it needs an internet connection.

Start reading

This manual covers SkyTrackPro Supporter 1.0.2. It is written for competition staff, not for developers. You can read it front to back, or jump straight to a chapter from the list below. Press / anywhere to search every chapter and section.

First day with the app
Read Introduction, then Install and first run and Competition and category.
You are on the scanning team
Scanning a pilot is the whole job, and Offline scanning and the queue is what saves you when the take off has no signal.
You are in the ops room
The live map and The Live Ops feed cover everything you watch and everything you have to answer.
You are driving retrieve
Retrieve driver explains position sharing, your pickup list and the navigation handoff.
Something is not working
Troubleshooting first, then Appendix A, which lists every message the app can show you and what it means.
A word you do not know
Appendix B explains the competition and tracking vocabulary this manual uses.
Stuck on something
Ask in the SkyTrackPro forum. Questions, ideas and help from other organizers and from the developers.

Tip

Every chapter header carries a connectivity badge. It tells you at a glance whether that part of the app works with no signal, needs a connection, or needs one sync while you still have coverage.

Getting started

1
Introduction
What the Supporter app is, the four jobs it does on a competition day, how it fits between the pilot app and the organizer website, and how to read this manual.
2
Install and first run
Installing the app, signing in with your SkyTrackPro account, the permissions it asks for and why, and the one sync that has to happen while you still have coverage.
3
Roles and access
Why you see the competitions you see, what makes the Driver tab appear, who can read the Live Ops feed, and what to ask the organizer for when something is missing.

Scanning pilots

4
Competition and category
The QR Scan tab from top to bottom: choosing what you are scanning for, reading the quick status card, and what each menu action actually does.
5
Scanning a pilot
The complete scan flow, what every field on the confirmation screen means, what happens when you tap Confirm, and how the Register category differs from all the others.
6
Offline scanning and the queue
How the app keeps working with no signal, what it can and cannot do offline, how the queue empties itself, and what to do about a scan the server refused.
7
The pilot list and scan history
Looking a pilot up without scanning them, and reading the competition's record of every scan they have been through.

Live operations

8
The live map
Today's task drawn on a map with every pilot live on top of it: what the shapes and colors mean, what a marker tells you, and what the popup, the pilot list and the task info sheet contain.
9
The Live Ops feed
The status messages pilots send during a task, what each kind means, how acknowledging works across the whole staff, how to put a retrieve driver on a pilot, and what to do when an SOS arrives.
10
Retrieve driver
The Driver tab: sharing your position with the organizers, the pilots they assign you, navigating to them, and confirming a pickup.

Reference

11
App settings
Everything you can change about the app itself, which is deliberately very little: the language, the theme, and where you are signed in.
12
Connectivity, data and privacy
What needs a connection and what does not, how much data the app uses, what it stores on the phone, and what leaves the phone.
13
Troubleshooting
The problems that actually come up on a competition day, in the order of how often they come up, with the fix for each.
APPENDIX A
Every message the app can show
A lookup table for every status and error message in the app: what it means, and what to do about it.
APPENDIX B
Glossary
The competition, scanning and live tracking vocabulary this manual uses, in one place.